Billing banks are changing and adapting in response to COVID-19 pandemic | Local News


“As the needs of our customers change, we have to be flexible and responsive to all customers and there are still a lot of customers who like and want to walk into a bank, sit with someone and talk to them face to face. to face. Brown said.

The pandemic has shown the importance of in-person banking, O’Sullivan said, especially as many Montanais faced financial uncertainty.

“It really taught us that there is a place for a physical presence, a physical branch and the ability to talk to someone one-on-one,” she said.

Montana Health Federal Credit Union, or Montana Health FCU, is a non-profit credit union that serves players in the health care industry. It is located on North Second Avenue and recently opened a new location on Shiloh Road.

The Montana Health Federal Credit Union on Shiloh Road in Billings on Thursday April 1, 2021.

MIKE CLARK Billings Gazette

Over the past year, Montana Health FCU has made changes to help its members weather the pandemic, including canceling loans, extending payments and removing overdraft fees, said Dennis Wizeman, president and CEO of the credit union in February.

The credit union has members in Montana and 33 other states, Wizeman said, so serving them in person is a challenge when there are only two branches in Billings. To achieve this goal, he plans to use interactive ATMs, or ITMs, which are similar to an ATM. However, members can also make loan payments, apply for a loan, disburse cash and coins, and more. The machines are also capable of calling for assistance from a Montana Health FCU employee.

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